"I'm sorry," he says again, this time a bit more genuinely.

Whoever this person is that he looks like, they mean enough to her to evoke such a response from his face alone, and she was taken from them. It isn't an unfamiliar situation. Rafe's seen it happen in Chicago all the time, just - never with him and his own face. "It's ... you know I'm not exactly sure? It's a ship that seems to run endlessly and there's only ever water all around us. It brings us all here through the Door, and no one's been able to force it back open. It takes you back when it decides to."